Thank you for shopping with Velocity Move. We want you to feel confident and satisfied with every purchase. If you are not completely happy with your order, we’re here to help.

1. 30-Day Return Guarantee

You may return most items within 30 days of receiving your order for a refund or exchange.

To qualify, products must be:

• In original packaging

• In clean, undamaged condition

• With all accessories, manuals, and included parts

Items showing excessive wear, damage, or missing components may be subject to a partial refund or denial.

2. How to Start a Return

To begin a return, contact us at:

📧 info@velocitymove.fun
Please include:

• Your name

• Order number

• Reason for return

• Photos (if the item is damaged or defective)

Our team will respond within 24–48 hours with return instructions.

3. Return Shipping

• For defective or damaged items → We cover return shipping costs.

• For unwanted or change-of-mind returns → Customers are responsible for return shipping fees.

We recommend using a trackable shipping service to ensure safe delivery.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or denial.

Approved refunds will be:

• Returned to your original payment method

• Processed within 5–10 business days

Shipping fees (if applicable) are non-refundable.

5. Exchanges

If you need to exchange your product for the same item or another model, contact us at info@velocitymove.fun

Exchanges are processed once the returned item is received.

6. Damaged or Defective Items

If you receive a damaged, faulty, or incorrect product, please contact us within 7 days of delivery.
We will replace the item at no cost to you.

Include photos or a short video to help us process the claim quickly.

7. Non-Returnable Items

For safety and hygiene reasons, certain items may not be returnable:

• Used filter bags

• Heavily worn or damaged accessories

• Final-sale or clearance items (if clearly marked)

8. Order Cancellations

Orders can be canceled within 12 hours of purchase if they have not yet shipped.
Once shipped, cancellations must follow the standard return process.